Refund policy

Last updated: 8 September 2026
Effective from: 8 September 2026

This policy explains when you can cancel, exchange, return or obtain a refund on an order placed with Mythed Lifestyle Private Limited (“Mythed”, “we”, “us”) on mythed.co. It sits alongside our Shipping Policy and Terms of Service.

1. Made to order — please read first

Every Mythed garment is printed to order in the size and colourway you select. Nothing is pulled from finished stock. Because a piece is made specifically for you, we cannot accept returns simply because you changed your mind, or because you no longer want the design.

What we do cover, in full, is anything we got wrong: a defect, a print fault, a wrong item, damage in transit — and sizing, which we treat generously because you cannot try a garment on before ordering.

2. Cancellations

You may cancel an order at any time before it enters production. Nothing is pulled from finished stock, so once production has started the garment physically exists and cannot be un-made. This is why the cancellation window is tied to production rather than to dispatch.

Production generally begins within 24 hours of payment confirmation, so we recommend requesting cancellation as soon as possible and in any case within 12 hours of placing the order.

To cancel, email hello@mythed.co with your order number and the subject line “Cancellation Request”. Requests received outside our support hours (Monday to Saturday, 10:00 to 17:00 IST) are actioned on the next working day, and we will still honour a request that reached us before production started.

Approved cancellations are refunded in full, including any shipping charge, under Section 7. Once an order has entered production it cannot be cancelled, because the garment has already been made.

3. Size exchanges — free

If the size you ordered does not fit, we will exchange it for a different size of the same design and colourway, at no charge to you. We do not charge an exchange fee and we do not charge for re-shipping the replacement.

Conditions:

  • Request the exchange within 7 days of delivery.
  • The garment must be unworn and unwashed, with tags intact and in its original packaging.
  • One size exchange per item per order.
  • The replacement size must be available. If it is not, we will offer a refund instead.

To request an exchange, email hello@mythed.co with your order number, the size you received, the size you need, and a photograph of the garment and its tag. We will arrange collection or tell you how to return it.

Please check our Size Guide before ordering. It is the single easiest way to avoid the wait an exchange involves.

4. Defects, print faults, wrong items and transit damage

We will replace or refund, at your choice, any item that is:

  • defective in fabric or stitching;
  • misprinted, misaligned, cracked, faded or otherwise not as shown;
  • a different design, size or colourway from what you ordered; or
  • damaged in transit.

Report it to hello@mythed.co within 48 hours of delivery, with your order number and clear photographs showing the issue, the full garment, and the packaging. We do not charge you anything to resolve a fault that is ours — no return shipping, no re-shipping, no restocking fee.

5. What we cannot accept

  • Change of mind, or no longer wanting the design.
  • Items that have been worn, washed, altered, or had tags removed.
  • Items reported after the applicable window (7 days for size exchanges, 48 hours for faults and damage).
  • Minor variation in print colour or placement within normal production tolerance. Screen calibration differs from device to device, and direct-to-film printing carries a small natural variation in placement. This is a characteristic of the process, not a defect.
  • Damage caused by incorrect washing or care after delivery. Please follow the care instructions supplied with the garment.

6. Returned to origin parcels

Where a parcel is returned to us undelivered, the process and charges are set out in Section 9 of our Shipping Policy. In short: we contact you, you choose re-shipping or a refund, and any re-shipping charge is confirmed to you in writing before anything is charged.

Where an order is refunded following a return to origin, the original shipping charge is not refundable, since the shipping service was performed.

7. Refunds

Approved refunds are issued to the original payment method used at checkout. We do not issue refunds in cash, to a different account, or as store credit unless you specifically ask for store credit and we agree.

  • We initiate the refund within 3 business days of approving your request, or of receiving and inspecting a returned item where a return is required.
  • Once initiated, the amount typically reaches your account within 5 to 7 business days, depending on your bank or card issuer. This last step is controlled by your bank, not by us.
  • We will email you when the refund is initiated, with the reference number.

Where a refund follows a cancellation before production, or a fault on our side, the full amount including any shipping charge is refunded. Where a refund follows an RTO, the original shipping charge is not refundable, as set out in Section 6.

8. Failed and duplicate payments

If a payment is debited but your order does not appear, the amount is normally reversed automatically by your bank or by Razorpay within 5 to 7 business days.

If it has not reached you in that time, email hello@mythed.co with your order reference and the transaction reference and we will trace it with the gateway.

9. How to raise a request

Email hello@mythed.co with:

  • your order number;
  • what you are requesting — cancellation, size exchange, replacement or refund;
  • a short description of the issue; and
  • photographs, where the request relates to a fault, damage or a wrong item.

We acknowledge requests within 48 hours during support hours and aim to resolve them promptly.

10. Contact and grievances

Mythed Lifestyle Private Limited
CIN: U18129WB2026PTC288966
Registered office: 334/B, Acharya Jagadish Chandra Bose Road, Post – Thakurpukur, Kolkata – 700063, West Bengal, India
Email: hello@mythed.co
Support hours: Monday to Saturday, 10:00 to 17:00 IST, excluding public holidays

Grievance Officer: Santosh Naskar, Director — hello@mythed.co. Complaints are acknowledged within 48 hours and we endeavour to resolve them within one month. If you remain dissatisfied, you may contact the National Consumer Helpline at 1915.

Read alongside our Shipping Policy, Privacy Policy and Terms of Service.