Shipping policy

Last updated: 08 September 2026

This Shipping Policy explains how Mythed Lifestyle Private Limited (“Mythed”, “we”, “us”) produces and delivers orders placed on mythed.co.

1. Where we ship

We currently ship within India only. We do not accept or deliver international orders at this time. If your delivery PIN code is not serviceable by our courier partners, you will be told at checkout before payment.

2. Made to order

Every Mythed garment is printed to order. We do not hold finished stock. Your piece is produced only after your payment is confirmed, which is why our dispatch timeline is measured from confirmation rather than from the moment you click buy. It also means the garment you receive was made for you and not pulled from a shelf.

3. Dispatch and delivery timelines

  • Dispatch: 2 to 3 business days from payment confirmation.
  • Delivery: 7 to 10 business days from payment confirmation, for most serviceable PIN codes.

Business days are Monday to Saturday, excluding public holidays. Remote locations, north-eastern states, island territories and hill regions may take longer. Timelines are estimates, not guarantees, and can be affected by courier delays, weather, strikes, regional restrictions and other events outside our control.

4. Shipping charges

Any applicable shipping charge is calculated and displayed at checkout, on the order summary, before you pay. The amount you see at checkout is the amount you pay. We do not add charges after an order is placed.

5. Payment

We accept prepaid orders only, processed through Razorpay. We do not offer Cash on Delivery. Payment methods available at checkout include UPI, debit and credit cards, net banking and wallets, subject to your bank and to Razorpay's supported methods.

6. Production and fulfilment partner

Production, quality check, packing and dispatch are carried out by our print-on-demand partner, Huepress Fashion Private Limited, operating as Qikink, from their facility in Tamil Nadu, India.

7. Courier partners and tracking

Orders are shipped through courier partners assigned by delivery PIN code, typically Delhivery, Blue Dart, XpressBees, Ekart, DTDC or Shadowfax. You do not get to choose the courier; it is assigned based on serviceability for your location.

Once your order is dispatched, we will email you a tracking number and a tracking link. Tracking information can take up to 24 hours after dispatch to become active on the courier's system. If your tracking has not updated after 48 hours, write to us at hello@mythed.co.

8. Delivery address accuracy

Please check your delivery address, PIN code and mobile number carefully before paying. Couriers rely on the mobile number for delivery coordination.

If you need to correct an address, email hello@mythed.co as soon as possible. We can usually amend an address before the order enters production. Once the order has been produced or handed to the courier, the address cannot be changed, and a parcel returned because of an incorrect or incomplete address is treated under Section 9.

9. Failed delivery and return to origin

Couriers typically make up to three delivery attempts. A parcel may be returned to origin (“RTO”) if:

  • nobody is available to receive it across the attempted deliveries;
  • the address is incomplete, incorrect or unreachable;
  • the recipient's phone is unreachable across the attempts; or
  • the recipient refuses the parcel.

If your order is returned to origin, we will contact you at the email address on the order. You may choose to have it re-shipped or to request a refund.

  • Re-shipping: we will confirm any re-shipping charge to you in writing before re-dispatch. Nothing is charged without your agreement.
  • Refund: where an order is refunded following RTO, the original shipping charge, if any, is not refundable, since the shipping service was performed.

If we do not hear from you within 15 days of notifying you of an RTO, we may treat the order as abandoned and refund it at our discretion, less any shipping charge already incurred.

10. Delays

If your order has not been dispatched within the stated window, or delivery is running materially past the estimate, we will contact you proactively. You can also reach us at hello@mythed.co with your order number at any time.

11. Damaged or tampered parcels

If a parcel arrives visibly damaged, opened or tampered with, please refuse delivery where possible, or photograph the parcel before opening it. Report it to hello@mythed.co within 48 hours of delivery, with photographs. See our Return & Refund Policy for how these cases are resolved.

12. Contact and grievances

Mythed Lifestyle Private Limited
CIN: U18129WB2026PTC288966
Registered office: 334/B, Acharya Jagadish Chandra Bose Road, Post – Thakurpukur, Kolkata – 700063, West Bengal, India
Email: hello@mythed.co
Support hours: Monday to Saturday, 10:00 to 17:00 IST, excluding public holidays

Grievance Officer: Santosh Naskar, Director — hello@mythed.co. Complaints are acknowledged within 48 hours and we endeavour to resolve them within one month. You may also contact the National Consumer Helpline at 1915.